At Eros Peptides, we are committed to delivering your order safely, accurately, and on time. Please review our policies below before placing your order.
Shipping
We offer a real-time shipping calculator at checkout displaying the fastest and most affordable options via UPS and USPS. All orders are processed within one business day of purchase.
Domestic orders — including the continental United States, Alaska, and Hawaii — ship Monday through Saturday. Orders placed after 12:00 PM EST will be processed the following business day.
Returns & Refunds
Due to the sensitive and perishable nature of our products, and in accordance with our strict quality control standards, all sales are final. We are unable to accept returns under any circumstances.
If your order arrives with missing, incorrect, or damaged items, please contact our support team within 48 hours of delivery. We will review your case promptly and work to make it right.
Order Cancellations
Cancellation requests must be submitted via email before your order has shipped. Once a shipping label has been generated, we are unable to cancel or modify your order. Please reach out to our support team as soon as possible if you need to make a change.
Contact Us
For any questions or concerns regarding your order, please contact our support team at [email protected]. We typically respond within 1 business day.